Fraktpolicy
We aim to get your Purvela Triple Relief Massager to you as quickly as possible — here is exactly what to expect.
Processing Time
All orders are processed within 1 to 3 business days of being placed. Orders placed on weekends or public holidays are processed on the next available business day.
You will receive a confirmation email when your order is placed and a second email with your tracking information once your order has been dispatched.
Delivery Times
United Kingdom + Europe
Standard delivery: 6 to 10 business days after dispatch
Free shipping on all orders — no minimum spend required.
Shipping Costs
Free shipping is included on every order, regardless of bundle size.
Tracking Your Order
Once your order has been dispatched you will receive a tracking number by email. You can use this to track your order at any time via the carrier's website or through our Track Your Order page at purvela.myshopify.com/apps/order-lookup.
Please allow up to 24 hours after receiving your tracking email for the tracking information to update.
Delivery Issues
My order hasn't arrived within the expected timeframe
If your order has not arrived within 14 business days of dispatch, please contact us at with your order number and we will investigate immediately.
My order shows as delivered but I haven't received it
Please check with neighbours and your local delivery depot first. If your order cannot be located, contact us within 7 days of the marked delivery date and we will arrange a replacement or refund.
My order arrived damaged
Email us at with your order number and a photo of the damage. We will send a replacement within 1 to 2 business days — no need to return the damaged item.
Important Notes
- Delivery times are estimates and may vary during peak periods, public holidays, or due to carrier delays outside our control
- Orders may arrive in plain or branded packaging depending on stock availability
- We are not responsible for delays caused by incorrect shipping addresses provided at checkout — please double check your address before placing your order
Contact Us
For any shipping queries:
Email:
Response time: Within 24 hours, Monday to Friday
Purvela Ltd. · purvela.shop
This policy applies to orders placed directly through our store only.