Refund policy
Our promise is simple: if Purvela doesn't work for you, you don't pay.
We stand behind every tin we sell. That is why we offer one of the most straightforward guarantees in the industry — no hoops, no photo requirements, no lengthy processes.
The 60-Day Money-Back Guarantee
Use Purvela every day for 60 days. If your legs don't feel better, contact us at info@purvela.shop and we will refund you in full.
That is it. No photos required. No lengthy questionnaire. No jumping through hoops. Just a simple email and your refund will be processed within 5 to 7 business days back to your original payment method.
We are confident enough in Purvela to offer this because we have seen what it does for thousands of women. But we also know that not every product works for every body — and we would never keep money for something that didn't deliver results for you.
How to Request a Refund
- Email us at info@purvela.shop with the subject line "Refund Request"
- Include your order number
- Tell us briefly what you experienced
- We will respond within 24 hours and process your refund within 5 to 7 business days
You do not need to return the product. You do not need to provide photographic evidence. You just need to have genuinely tried it for 60 days.
Eligibility
- Refund requests must be made within 60 days of your delivery date
- The guarantee applies to first-time purchases only — one refund per household
- Refunds are processed to the original payment method
- If you purchased through a third-party platform or reseller, their refund policy applies — not ours. Purvela is only sold directly through purvela.shop
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, we will replace it or refund it immediately — no 60-day wait required.
Email us at info@purvela.shop with your order number and a photo of the issue and we will sort it within 24 hours.
Subscription Orders
If you are on a subscription, you can cancel at any time before your next order processes — there is no minimum commitment. Cancellation instructions are in your account dashboard or contact us and we will cancel it for you immediately.
Subscription orders that have already been dispatched cannot be cancelled for that cycle, but can be cancelled going forward. Refund eligibility on subscription orders follows the same 60-day guarantee terms as one-time purchases.
Contact Us
For any returns, refund, or order queries:
Email: info@purvela.shop
Response time: We aim to reply within 24 hours, Monday to Friday
Purvela Ltd. · purvela.shop This policy applies to orders placed directly through purvela.shop only.