Refund policy
Our promise is simple: if the Purvela Triple Relief Massager doesn't work for you, you don't pay.
We stand behind every device we sell. That is why we offer one of the most straightforward guarantees in the industry — no hoops, no photo requirements, no lengthy processes.
The 90-Day Money-Back Guarantee
Use your Purvela Triple Relief Massager for 90 days. If your feet don't feel better, contact us at info@purvela.shop and we will refund you in full.
That is it. No photos required. No lengthy questionnaire. No jumping through hoops. Just a simple email and your refund will be processed within 5 to 7 business days back to your original payment method.
We are confident enough in Purvela to offer this because we have seen what it does for thousands of people across the UK. But we also know that not every product works for every person — and we would never keep money for something that didn't deliver results for you.
How to Request a Refund
- Email us at info@purvela.shop with the subject line "Refund Request"
- Include your order number
- Tell us briefly what you experienced
- We will respond within 24 hours and process your refund within 5 to 7 business days
You do not need to return the product. You do not need to provide photographic evidence. You just need to have genuinely tried it for 90 days.
Eligibility
- Refund requests must be made within 90 days of your delivery date
- The guarantee applies to first-time purchases only — one refund per household
- Refunds are processed to the original payment method
- If you purchased through a third-party platform or reseller, their refund policy applies — not ours. Purvela is only sold directly through purvela.shop
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, we will replace it or refund it immediately — no 90-day wait required.
Email us at info@purvela.shop with your order number and a photo of the issue and we will sort it within 24 hours.
Contact Us
For any returns, refund, or order queries:
Email: info@purvela.shop
Response time: We aim to reply within 24 hours, Monday to Friday
Purvela Ltd. · purvela.shop
This policy applies to orders placed directly through purvela.shop only.